FAQ
Making A Difference FAQ
How does my purchase help make a difference?
10% of No Unison profits directly support children in foster care and those affected by incarceration. Every purchase you make contributes to creating positive change in these young lives.
Why did No Unison choose this cause?
We believe in supporting youth who need it most. Children in foster care and those impacted by incarceration often lack the resources and opportunities they deserve. Our mission is to help bridge this gap while delivering premium streetwear to our community.
How are the donations distributed?
We work directly with verified organizations that specialize in supporting children in foster care and those affected by incarceration. These organizations provide essential resources, educational support, and opportunities for these young individuals.
Can I learn more about the impact?
Yes! We regularly share impact updates through our newsletter and social media channels. Follow us to see how your purchases are making a real difference in young lives.
Is my contribution tax-deductible?
While your purchase itself isn't tax-deductible, No Unison ensures that 10% of profits reach these important causes through our direct charitable giving program.
How can I get more involved?
Beyond purchasing No Unison products, we encourage our community to learn more about these causes. Follow us on social media for information about additional ways to support and volunteer opportunities.
Return & Refund Policy
We want you to be completely satisfied with your No Unison purchase. Please read our refund policy carefully:
Eligibility Requirements:
- Items must be unworn and in original condition
- All original tags must be attached
- Item must be returned within 30 days of purchase
- Original packaging must be intact
- Item must pass our quality assessment upon return
Assessment Process:
Each return request is evaluated individually. Our team will assess:
- Product condition
- Original packaging integrity
- Compliance with return timeframe
- Presence of original tags
- Evidence of wear or use
Return Outcomes:
Based on our assessment, we may offer:
- Full refund to original payment method (if all conditions are met)
- Store credit (for items that meet most but not all requirements)
- Return may be declined if items don't meet our standards
To Initiate a Return:
Contact our customer service team with your order number and return reason. We'll provide specific return instructions after initial review.
Note: Shipping costs are non-refundable, and customer is responsible for return shipping unless item is defective.
Shipping FAQ
What shipping method do you use?
We currently ship all orders via USPS Ground for reliable and cost-effective delivery across the United States.
How much is shipping?
We offer flat-rate shipping of $4.98 for all orders under $79. Orders $79 and above qualify for FREE shipping.
How long will my order take to arrive?
USPS Ground typically delivers within 3-7 business days, depending on your location. Delivery times may vary based on destination and postal service conditions.
Do you ship internationally?
Currently, we only ship within the United States.
When will my order ship?
During our initial launch period, orders are processed within 3-5 business days. In the near future, this will be reduced to 1-2 business days. You'll receive a tracking number via email once your order ships.
Can I track my order?
Yes! Once your order ships, you'll receive an email with your USPS tracking number to monitor your package's journey.
What if my package is lost?
While rare, if your package appears lost in transit, please contact us with your order number and we'll work with USPS to locate it or resolve the situation.
